❓ Frequently Asked Questions – Proffsshop

1. The size tag on my item is different from what I ordered. What should I do?

Size measurements may vary slightly due to differences in supplier standards between US, European, and Asian sizes, as well as manual measurement tolerances. We recommend carefully checking our Size Guide before ordering. If you have sizing concerns, please contact our customer service or refer to our Return & Exchange Policy.

2. Why does the color of the clothing look slightly different from the photos online?

Lighting, screen resolution, and photography angles may cause minor color variations. We do our best to ensure accuracy, but small differences may occur. If the color variation affects your satisfaction, please contact us. In some cases, we may provide a discount code as compensation for future purchases.

3. The item I want is sold out. What now?

Popular styles can sell out quickly, but we often restock. Please contact our customer care team at info@proffsshop.com and we’ll notify you if the item becomes available again. Include your preferred contact email so we can reach you promptly.

4. How do I use a discount code?

Discount codes and promotions are displayed on our homepage, product pages, and checkout. At checkout, enter the code in the designated field before completing your payment to apply the discount.

5. I’m not sure about a size or fit. How can I find this information?

Please refer to our Size Guide for general sizing information. For specific product fit questions, contact our Customer Service team at info@proffsshop.com.

6. I need to change something on my order. How can I do that?

Please review our Return & Exchange Policy. If your order has not yet been processed or shipped, reach out to us immediately for assistance.

7. Is it safe to use my credit card on Proffsshop?

Absolutely. We use industry-standard SSL encryption to securely process all payments. Your credit card details are never stored or shared, and transactions are handled via trusted providers like Shopify Payments and PayPal.

8. Was I charged twice?

Don’t worry – your card will only be charged once your order ships. What you may see is a temporary authorization from your bank, which usually clears within 48–72 hours. If the charge doesn’t clear, please contact your bank directly.

9. Why might my credit card be declined?

Your card may be declined for several reasons:

• The card has expired – please check validity.
• Insufficient funds or reaching your credit limit – contact your bank to confirm.
• Incorrect details – ensure all required fields are correctly entered.
• Browser issues – update your browser, clear cookies, and try again.

---

📧 For further assistance, contact us at info@proffsshop.com
📞 Tel: +1 (786) 608 4490